Technical Support Engineer

Bansil
Ghori

Solving complex network challenges with precision, clarity, and a passion for keeping systems running flawlessly.

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About Me

The person behind
the network.

Hi, I'm Bansil Ghori — a dedicated Technical Support Engineer specializing in network infrastructure, troubleshooting, and enterprise-level support. I thrive on solving difficult problems and making technology work seamlessly for users and businesses.

Whether it's diagnosing a complex network issue, configuring infrastructure, or supporting end users, I bring calm, methodical expertise to every challenge.

Network Support Technical Troubleshooting IT Infrastructure Customer Success Ottawa, ON

Expertise

Built on a strong
technical foundation.

🌐

Network Support

Diagnosing and resolving LAN/WAN, DNS, DHCP, VPN, and routing issues across enterprise environments.

🔧

Technical Troubleshooting

Systematic root-cause analysis and fast resolution for hardware, software, and connectivity problems.

🛡️

Security & Firewalls

Configuring and maintaining firewalls, access controls, and network security policies.

🖥️

Systems Administration

Windows Server, Active Directory, and Linux environments management and support.

📡

Connectivity & ISP

Handling broadband, fiber, and enterprise ISP-level escalations and outage coordination.

🤝

Customer Support

Clear communication with technical and non-technical users to deliver outstanding support experiences.

Experience

Years of keeping
networks alive.

Technical Support Engineer – Network

Current Role

2022 – Present

Providing enterprise-level network support, triaging escalated tickets, configuring routing and switching equipment, and delivering fast, reliable resolutions to complex connectivity issues.

IT Support Specialist

Previous Role

2019 – 2022

Managed helpdesk operations, supported end users across Windows and Mac environments, administered Active Directory, and maintained network infrastructure for a mid-sized organization.

Junior Network Technician

Early Career

2017 – 2019

Assisted with cable installations, switch configuration, VLAN setup, and first-line troubleshooting for SMB clients.

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